Worklio

About Us

We are a U.S.-based company that partners with organizations relying on Worklio, a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by helping with onboarding, payroll processing, tax issues, and general platform guidance.

Role Overview

As a Payroll and Customer Support Representative, you will serve as a key contact for our partners, assisting them with platform-related questions and U.S. payroll issues. You’ll be responsible for resolving support tickets, guiding users through complex tasks, and escalating technical issues to our DevOps team when needed.

Key Responsibilities

• Respond to partner support tickets related to:
  • Payroll processing
  • U.S. tax filings
  • Onboarding and offboarding
  • Employee documents (W-2s, W-4s, I-9s)
  • General Worklio platform use
• Troubleshoot issues, resolve inquiries, and escalate to DevOps if necessary
• Ensure compliance with U.S. payroll and employment regulations
• Clearly document issues, resolutions, and follow-up steps in the ticketing system
• Support new partner onboarding and setup processes
• Stay informed about updates to U.S. tax and payroll laws

✅ Requirements

• CPP or SHRM certification 
• 5+ years of experience in U.S. payroll operations or support
• Knowledge of U.S. payroll tax regulations (federal, state, local)
• Excellent English communication skills (written and verbal)
• Ability to work night shifts (U.S. hours)
• Strong troubleshooting and documentation skills

Nice to Have

• Experience with Worklio or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex)
• Familiarity with tools like Zendesk, Jira, Slack
• Experience supporting SaaS or PEO platforms

What We Offer

• Competitive USD-based salary
• Remote work flexibility
• Training on our platform and systems
• A growing, supportive global team
• Long-term career potential in HR/payroll tech